Privacy Policy

1. Who We Are

Black Rose Interiors is an interior and window-dressing business based in South Africa, specialising in curtains, blinds, and shutters. For the purposes of POPIA, we are the 'responsible party' for the personal information described in this policy.

2. Information We Collect

Information you give us

The only personal information we actively collect is what you choose to provide through our contact form, namely:

• your name;
• your email address;
• your phone number; and
• the message you send us.

We do not operate user accounts, and we do not collect or store any payment or banking information through this Site.

Information collected automatically

Like most websites, when you visit the Site our hosting provider automatically logs limited technical information — such as your IP address, browser type, and the pages you view — for security and to keep the Site running reliably. We do not use this information to identify you personally.

3. How We Use Your Information

We use the personal information you provide only to:

• respond to your enquiry and answer your questions;
• arrange consultations, quotes, measurements, or installations;
• communicate with you about the products and services you ask about; and
• keep reasonable records of our correspondence with you.

We do not sell your personal information, and we do not use it for third-party advertising or add you to marketing lists without your consent.

4. Legal Basis for Processing

Under POPIA, we process your personal information on the basis of your consent (which you give by submitting the contact form) and our legitimate interest in responding to enquiries and conducting our business. You may withdraw your consent at any time by contacting us using the details in section 14.

5. How We Share Your Information

We do not sell or rent your personal information. We share it only with the service providers that help us operate the Site and respond to you:

• Web3Forms — when you submit the contact form, your details are processed by Web3Forms, a form-delivery service, which forwards your message to our email inbox. See Web3Forms' privacy policy.
• Cloudflare — our Site is hosted on Cloudflare Pages, which processes limited technical data (such as your IP address) to deliver and protect the Site.
• Email provider — your enquiry is delivered to and stored in our business email inbox.

We may also disclose personal information if required to do so by law or to protect our legal rights.

6. Third-Party Services

Our Site displays customer reviews, including reviewer names and profile photos, that are provided by Google. When your browser loads these photos, they are served from Google's servers, and Google may receive your IP address. Links such as 'Get Directions' will take you to Google Maps. Your use of Google's services is governed by Google's Privacy Policy.

We are not responsible for the privacy practices of third-party websites you reach through links on our Site. We encourage you to review their privacy policies.

7. Cookies

We do not use advertising or tracking cookies on this Site. Our hosting provider may set essential cookies that are necessary for security and for the Site to function. You can control or delete cookies through your browser settings; disabling essential cookies may affect how the Site works.

8. Data Retention

We keep the personal information you send us only for as long as is necessary to respond to your enquiry and to maintain reasonable business records. When it is no longer needed — or sooner, if you ask us to delete it — we will securely remove it.

9. Data Security

We take reasonable, appropriate technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse. The Site is served over a secure (HTTPS) connection. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Under POPIA, you have the right to:

• request access to the personal information we hold about you;
• ask us to correct or update information that is inaccurate or incomplete;
• ask us to delete your personal information;
• object to our processing of your personal information; and
• withdraw any consent you have given.

To exercise any of these rights, please contact us using the details in section 14. You also have the right to lodge a complaint with South Africa's Information Regulator:

11. Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. International Data Transfers

Some of our service providers (such as Web3Forms, Cloudflare, and Google) may process or store data on servers located outside South Africa. Where this happens, we take reasonable steps to ensure your personal information continues to be protected in line with POPIA.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the 'Last updated' date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: